Quick answer: Acta never uses customer meeting data to train its AI models. Your recordings and transcripts are processed only to produce your summaries, action items, decisions and insights, and are not reused for model improvement. Our models are developed with non-customer, synthetic or open datasets instead, and we do not access your recordings or transcripts unless you share access with us for support.

Data privacy is top of mind for every team that records its meetings, and rightly so. At Acta, customer trust and transparency sit at the heart of how we build AI. Our promise is simple: your meeting data is never used to train our AI models.

Why does privacy by design matter for meeting data?

Your meetings contain some of your most sensitive business information: deals, hiring discussions, product plans and customer issues. That's why Acta is built with privacy and security in mind from the ground up, with encryption and access controls so that people only see the meetings they have access to. You can read more about how we protect data on our security page.

Who owns your meeting data?

Our business is built around a simple principle: you own and control your data. You decide who has access, and you can export or delete your information.

Acta only collects and processes the information needed to deliver the service, such as account details and basic usage metadata. Even then, we keep strict boundaries: we do not access your recordings or transcripts unless you share access with us for support, and only for as long as needed. Our privacy policy sets out the details.

How does Acta build AI without using your meeting data?

Unlike many AI providers, Acta's models are never trained on user meeting content. We use non-customer, synthetic or open datasets instead, so personal and business information is not used to update our algorithms.

We also keep your data isolated. Your meeting data is processed securely to generate your summaries, action items, decisions and insights, but it is never reused for model improvement.

What does this mean for you?

  • Peace of mind about privacy and information security.
  • No surprise reuse of your conversations: what you record is used to serve you, not to train a model that serves others.
  • Clear control over who can see your meetings and what you keep.

If you're writing an internal policy for AI note takers, "Is our data used to train AI models?" is one of the first questions to ask any vendor. Our guide on recording meetings with AI, consent and privacy covers the others.

How transparent is Acta about data handling?

Our team is always ready to answer questions or concerns about how we handle your data. You stay in charge.

At Acta, privacy isn't just a feature. It's foundational to everything we do. Your data stays yours while we keep delivering secure, ethical AI meeting insights.

Related reading: GDPR and AI Note Takers: A Checklist for EU and UK Teams

Frequently asked questions

Does Acta use my meetings to train AI?

No. Acta never uses customer recordings, transcripts or other meeting content to train its AI models.

What data does Acta use to build its models?

Non-customer, synthetic or open datasets, never user meeting content.

Can Acta staff see my recordings?

Not unless you share access for support, and then only for as long as needed.

Can I delete my meeting data?

Yes. You can export or delete your information.

Questions about our privacy commitments? Contact our team, or try Acta free for 15 days.