Question 1

What is Acta?

Accepted Answer

Acta (acta.ai) is an AI meeting assistant for Zoom, Google Meet and Microsoft Teams. It records your meetings, with or without a bot, and turns them into transcripts with speaker names, summaries and action items. Ask Acta answers questions across all your meetings, and role-specific report templates produce sales reports, interview scorecards, product requirements, Jira tickets, incident post-mortems, lecture notes, clinical visit notes and board minutes.

Question 2

Which meeting platforms and devices does Acta support?

Accepted Answer

Zoom, Google Meet and Microsoft Teams. Acta runs on Windows and Mac (desktop app), in Chrome (extension), on the web, and on iPhone and Android (mobile apps).

Question 3

Is there a free trial?

Accepted Answer

Yes. Every account starts with the Free plan for 15 days, with unlimited recordings and transcriptions, the desktop app, the Chrome extension, the mobile apps and report templates, so you can try Acta on real meetings before upgrading.

Question 4

Does Acta know who said what?

Accepted Answer

Yes. Transcripts are labelled with each speaker's name, taken from the meeting and from the attendees of your calendar invite.

Question 5

Can Acta record meetings without a bot?

Accepted Answer

Yes. The Acta desktop app for Windows and Mac records the Zoom and Microsoft Teams desktop apps, and the Acta Chrome extension records meetings in your browser. Both record from your own computer, so no extra participant joins. You can also let Acta's notetaker join meetings from your calendar.

Question 6

Which meeting apps does the desktop app record?

Accepted Answer

The Zoom and Microsoft Teams desktop apps. For meetings in your browser, including Google Meet, use the Acta Chrome extension.

Question 7

Which meetings can the Chrome extension record?

Accepted Answer

Google Meet, Zoom and Microsoft Teams when they run in Chrome. For the Zoom and Teams desktop apps, use the Acta desktop app.

Question 8

Does the desktop app record all my meetings?

Accepted Answer

Only if you turn on “Always record my meetings automatically”. Otherwise it asks each time, and you can choose “Not now”.

Question 9

Can I record a meeting that's happening in the room?

Accepted Answer

Yes. The app records with your phone's microphone, so it works for in-person meetings, interviews and calls on speaker.

Question 10

Can I record online meetings from my phone?

Accepted Answer

You can send Acta's notetaker to an online meeting from the app. To record without a bot, use the desktop app or Chrome extension on your computer.

Question 11

What permissions does the Chrome extension need?

Accepted Answer

Microphone access, so your own voice is in the recording. Chrome asks for it the first time you record.

Question 12

Should I tell people I'm recording?

Accepted Answer

Yes. It's good practice, and in many places the law, to let others know the meeting is being recorded.

Question 13

Where do my recordings go after the meeting?

Accepted Answer

Straight to your Acta account, where your summary, action points and transcript appear a few minutes after the meeting.

Question 14

How does Ask Acta answer questions across meetings?

Accepted Answer

Ask Acta uses retrieval-augmented generation (RAG). You choose a set of meetings, Acta indexes their transcripts, finds the parts relevant to your question and writes an answer from them, so answers are based on what was actually said.

Question 15

What are Acta's report templates?

Accepted Answer

Templates are report formats built for a specific role, such as MEDDPICC or BANT for sales calls, scorecards for interviews, ticket creation for product meetings, post-mortems for incident reviews, lecture notes for classes or draft SOAP notes for clinical visits. They read the meeting and produce a structured report in that role's format, and skip meetings they are not meant for.

Question 16

Can Acta create Jira or Asana tickets from a meeting?

Accepted Answer

Yes. The Ticket suggestions template turns the tasks discussed in a meeting into tickets in Jira, Asana, ClickUp or Monday.com.

Question 17

Does Acta integrate with Jira, Asana and other tools?

Accepted Answer

Yes. Acta creates tickets in Jira, Asana, ClickUp and Monday.com from the tasks discussed in a meeting, connects to Google and Microsoft calendars, and drafts follow-up emails for Gmail.

Question 18

How much does Acta cost?

Accepted Answer

Acta has three plans. Free gives you 15 days with unlimited recordings and transcriptions, report templates, Ask Acta and 600 minutes of storage. Pro is priced per seat per month, billed monthly or annually, with a saving on annual billing; the pricing page shows the price in your currency. Enterprise is priced on request.

Question 19

What does the Pro plan add?

Accepted Answer

Pro adds unlimited AI summaries and storage, meeting consolidation (asking questions across many meetings), talk-time analytics, a follow-up centre for action points, downloads of transcripts, summaries and recordings, and unlimited integrations.

Question 20

What is included in Enterprise?

Accepted Answer

Everything in Pro, plus on-premise deployment, single sign-on, APIs, white-label options, private storage, custom data retention, a transcript and summary only mode, a super admin role and a dedicated account manager.

Question 21

Is pricing per user?

Accepted Answer

Yes. The Pro plan is priced per seat per month. Each person who records meetings with Acta needs a seat.

Question 22

Can I upgrade, downgrade or cancel at any time?

Accepted Answer

Yes. You can change or cancel your plan from your dashboard at any time. If you cancel, your account stays active until the end of the current billing period.

Question 23

Does Acta offer refunds?

Accepted Answer

No. All purchases are nonrefundable, as set out in our Terms of Service. You can cancel at any time, and the cancellation takes effect at the end of the current paid term.

Question 24

What happens to my data if I cancel?

Accepted Answer

Your data is kept for a 30-day grace period after cancellation and may be permanently deleted after that, so download anything you need before cancelling.

Question 25

Which payment methods are accepted?

Accepted Answer

Major credit and debit cards. For business customers, other payment arrangements are available on request.

Question 26

Are my meeting recordings private?

Accepted Answer

Yes. Recordings and notes are saved to your Acta account and are only shared if you share them. They are encrypted in transit and at rest. See our security page for details.

Question 27

Who can see my meeting recordings?

Accepted Answer

You, and the people you choose to share them with. Acta staff don't access recordings or transcripts unless you share one with our support team to resolve an issue.

Question 28

Where is my data hosted?

Accepted Answer

In Google Cloud Platform and Amazon Web Services facilities. Account information and recordings are hosted in the United States. Enterprise plans can use private storage or an on-premise deployment.

Question 29

Which compliance standards does Acta meet?

Accepted Answer

Acta is SOC 1 Type 2 compliant and HIPAA compliant. Contact us if your security team needs the details.

Question 30

Does Acta sell my data?

Accepted Answer

No. We don't sell collected data to other companies or third parties.

How can we help?

Guides by feature

Record without a bot

Notetaker from your calendar

Mobile app

Transcripts and summaries

OneChat: ask across meetings

Action items and follow-ups

Decision log

Report templates

Agent Builder

Integrations

Quick answers

What is Acta?

Which meeting platforms and devices does Acta support?

Is there a free trial?

Does Acta know who said what?

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