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Approve before an agent sends

Human approvalEmailSafetyUpdated Oct 31, 2026

Add a Human approval step before anything that goes to other people. The agent waits for you, and you can change the text before it's sent.

Approve in Agent Builder

The Approvals tab with a follow-up email waiting to be checked

Open the Approvals tab. Edit the text if you need to, then click Approve (the agent carries on) or Reject (nothing is sent).

Approve by email

In the approval step, tick Also email me Approve and Reject buttons. You then get an email for each one, so you can answer from your phone.

Approval email with what is waiting and Approve and Reject buttonsConfirmation page asking Approve this? with Yes, approve and Reject buttons
Each button asks once more, so nothing happens by accident. To change the text first, use Approvals in Acta.

No answer, nothing sent

If nobody answers in time (24 hours unless you change it), nothing is sent and the run stops.

Troubleshooting

Can someone else approve?

Approvals go to the agent's owner, in Approvals and, if you ticked it, by email.

It was already approved or rejected, or it expired. Open Approvals in Acta to see what happened.

Related

Still stuck? The Acta team can help. support@acta.aiContact us